Vision Sales will contact you, within 21 days, to discuss your kitchen appliances grant request. If if you have not heard from Vision Sales within 21 days of the date of your grant award letter, please contact them on 028 9267 4120<\/a>.<\/p>\n\n\n\n If the cost of the item, and any warranty you may choose to buy, is more than the value of your grant you will need to pay the difference.<\/p>\n\n\n\n You will order your kitchen appliances from the dedicated range we have agreed with AO and your grant must be used within three months from the date that your Family Fund award letter was sent to you.<\/p>\n\n\n\n You will be sent a link, via email and SMS, which will take you to a dedicated website where you can complete your order in four simple steps:<\/p>\n\n\n\n Before checking out, please check the appliance dimensions and connections required to ensure you have the correct connections and space available. For cookers, it is important to know if your fuel type is gas, electric or dual fuel and that you have the relevant gas\/electric connections. AO will call you a few days before your planned delivery date, to discuss this with you. For dishwashers and washing machine appliances, an existing water connection and wastewater pipe, with clear access, are required for the appliances to be installed.<\/p>\n\n\n\n When checking out, please think about any additional information AO needs to know about before the delivery. Will there be room and availability for AO to park their delivery vehicle? Are there any stairs, or access issues at the property they need to know about beforehand? This information can be added when checking out, via the website, and will help ensure your delivery is successful.<\/p>\n\n\n\n Alternatively, you can also call AO directly to order your kitchen appliances on 01204 672867<\/a> and you will need your award letter.<\/p>\n\n\n\nEngland or Scotland families<\/h2>\n\n\n\n
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Frequently asked questions<\/h2>\n\n\n