Helpline: 01904 550055<\/a><\/p>\n\n\n\n Email: info@familyfund.org.uk<\/a><\/p>\n\n\n\n Address: Unit 3 Alpha Court, Monks Cross Drive, York, YO32 9WN<\/p>\n\n\n\n We are open 9:00am to 5:00pm, Monday to Friday, not including public holidays.<\/p>\n\n\n\n Please note:<\/p>\n\n\n\n Our family contact team provides information and support on the grants and services we offer to families raising a disabled, or seriously ill child, on a low income.<\/p>\n\n\n\n Our helpline provides ‘real time’ support. We answer questions, resolve queries, find solutions to application issues and we signpost to wider sources of help and support.<\/p>\n\n\n\n We also provide information and support by email<\/a> or via an e-form<\/a> on our website.<\/p>\n\n\n\n Email<\/a> or through our online e-form<\/a>, first. This means our helpline team can support people who aren’t able to use email, or the internet, and any vulnerable individuals.<\/p>\n\n\n<\/div>\n\n <\/div>\n\n\n\n We’re seeing high levels of calls and emails currently, and our helpline staff are very busy answering these. Please be assured that we will answer your call as soon as we can, but at busy times you may need to wait up to 30 minutes.<\/p>\n\n\n\n Most people call us between 9:30am and 11:00am and between 2:00pm and 3:00pm. Monday is our busiest helpline day.<\/p>\n\n\n\n It’s always a good idea to set aside some time for your call, just in case there is a longer wait time or your query takes a while to resolve.<\/p>\n\n\n Please make sure you have any letters, emails or documents that you wish to discuss to hand, and something to write with, or on.<\/p>\n\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\n The safety of children, young people and adults is of paramount importance to us and we are committed to safeguarding, and promoting, the welfare of every child, young person and adult we come into contact with.<\/p>\n\n\n\n Family Fund has specific safeguarding policies in place to make sure staff, trustees and volunteers are aware of their duties and responsibilities and have appropriate training to recognise, and escalate, any safeguarding concerns they come across.<\/p>\n\n\n\n Our helpline is confidential. This means that we will not share your personal details with anyone outside of Family Fund without your permission.<\/p>\n\n\n\n Please note that there are some situations where we may have to break confidentially to ensure your safety as well as that of your family and other people.<\/p>\n\n\n\n We are committed to protecting your privacy. Whenever you share personal data with us, we aim to be clear with you, and not do anything with your data that you wouldn’t reasonably expect us to do.<\/p>\n\n\n\n We will never sell your personal data to other organisations and will only ever share it in appropriate, legal or exceptional circumstances.<\/p>\n\n\n\n Please note, our calls are recorded for training and monitoring purposes. Find out more about how we look after your personal information when you contact us, in our privacy policy.<\/a><\/p>\n\n\n\n Please contact the organisations below for urgent support, and always call NHS 111 or 999 if someone is in immediate danger.<\/p>\n\n\n\n
Contact Family Fund<\/h2>\n\n\n\n
What can I ask about?<\/h3>\n\n\n\n
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What’s the best way to get in touch?<\/h3>\n\n\n\n
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Where possible please contact us by<\/h2>\n\n\n\n
If you need to call, please note:<\/h4>\n\n\n\n
Important information<\/h2>\n\n\n\n
Safeguarding<\/h3>\n\n\n\n
Data protection<\/h3>\n\n\n\n
What should I do if your helpline is closed and I need urgent support?<\/h2>\n\n\n\n